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5 Tips for an Effective Contractor and Client Relationship

November 14th, 2023 |

From scheduling subcontractors to selecting materials, remodeling can be a complex process. An effective contractor and client relationship helps to ensure a successful project outcome. Here are a few tips to keep in mind when working with a contractor. 

1. Decide Ahead of Time What You Want

Know in advance what your goals are for the project and how much you are willing and able to spend. Before your first meeting with the contractor, be ready to discuss your style preferences, as well as flooring, plumbing fixtures, and other details. If possible, show the contractor-specific appliances and other items that you have picked out. 

2. Work With a Licensed and Experienced Contractor  

Having confidence in a contractor’s experience and qualifications helps create a positive client-contractor relationship. Always check references and verify professional licenses when hiring a contractor. Taking the time to screen potential contractors helps prevent costly and time-consuming mistakes in the future.  

Before you hire, ask the contractor for a list of references. Contact the references and ask detailed questions about the quality of the contractor’s work. You can verify a Boston-area contractor’s license online with the Massachusetts Board of Building Regulations and Standards. Also, ask the contractor for proof of liability insurance workman’s compensation coverage.  

3. Read and Understand the Written Contract 

As the saying goes, get it in writing. A clearly written contract helps prevent misunderstandings and unpleasant surprises between a contractor and client. Before you sign a contract, read it carefully and make sure you understand and agree to the terms. 

The contract should include items such as materials, project milestones, price, and completion date. To ensure quality workmanship, make sure that the contract includes a requirement that all subcontractors must be licensed.  

4. Communicate Clearly and Regularly  

As with all relationships, communication is key between a contractor and client. You and your contractor should meet on a regular basis for progress reports. In-person meetings are more effective and help to build trust more than emails, texts or even phone calls. 

Honest communication is crucial, and it should work both ways. Tell the contractor as soon as possible when unforeseen circumstances occur. If you have an unexpected medical bill, for example, let the contractor know that you may have difficulty making a scheduled payment. Issues can often be worked out with open and honest communication. 

5. Have Realistic Expectations 

A qualified, experienced contractor will do the best they can to make your project a success. Life happens, however, and some delays and setbacks are beyond the contractor’s control. Inclement weather, shipping problems, and permit applications, for example, can force a construction team to stop work.  

A contract, therefore, should include extra time allowances for unexpected delays. Planning ahead for potential problems can help keep the project on schedule and promote a positive client-contractor relationship.

At RH Blanchard, we believe in developing an efficient contractor and client relationship.  Our highly skilled and experienced general contracting professionals are here to listen to your remodeling ideas and dreams. Contact us today to request your free quote.